Shipping and return policy

Processing and Shipping Time

1. In Stock models will be shipped in 48-72 hours from Asic marketplace Hong Kong warehouse.
2. Used and Second hand Miners will be shipped in 5-7 days.
3. We test all used miners before shipping.
4. All miners will be shipped by DHL, FEDEX, UPS, EMS etc.
5. We will provide you with a tracking number in 24-48 hours once goods have shipped from our warehouse.
6. Usually shipment takes 5-10 days to reach the destination to anywhere in the world from Hong Kong by express shipping.
7. We will notify you of all updates about your order in an email.

Support & Warranty

1. All brand new miners has 180 days of Manufacturer warranty.
2. Our technical team is available 24/7 to help you out with any kind of problem through team viewer.

Taxes and Custom Duties

1. We provide DDP (door to door) service to USA, Germany, Belgium, Luxembourg, Netherlands, Denmark, Czech Republic, Poland, Austria, Ireland, Portugal, Sweden, Spain, Russia, Vietnam, Kazakhstan, UAE, Malaysia, Thailand and some other countries.
2. We handle customs and Door to Door Operation in buyer’s country so buyer don’t need to pay any import duties or customs charges in DDP service.
3. For DDP service buyer need to request manually: sales@asicmarketplace.com
4. Exempt above DDP country we help you to reduce your tax by shipping with a Lower Invoice.

Packing and Shipping

1. All miners include suitable PSU and original company packaging.
2. We put “FRAGILE” stickers on all side of boxes so it cannot be broken easily in transportation.

Returns

1. In the event that a miner needs to be sent back to Hong Kong, the client will be responsible for covering any additional shipping costs.